Renter Requirements
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit cardholder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest’s invitees, and all discussions regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest’s invitees.
Identification Requirements
The primary guest booking must be able to provide us with valid identification. Government issued ID, driver's license, or passport are accepted. All identification must not be expired or expiring during the duration of your reservation.
Damage Policy
As a condition to the rental of all vacation properties, we reserve the right to charge the guest’s credit card for any and all uncovered Guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, we are hereby granted the right to charge the guest’s credit card. By written or electronic endorsement of this agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
Repairs
From time to time, it may be necessary for us to enter the vacation property during reasonable hours for any purpose connected with the repair, care, or management of the property. Every effort is made to keep items in each property in good working order. Please notify us of any difficulty you have during your stay so repairs can be made as soon as possible. No rebates or reduction in rent will be made for mechanical failures or malfunctions, interruption of utilities, or other maintenance problems such as air conditioners, heaters, dishwashers, washers, dryers, TVs, VCRs, swimming pools, or appliances. Renter will be held responsible for any and all damages that occur during said rental dates.
Upon Arrival
If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.
Key Procedures
DAY OF ARRIVAL: Our rentals have a KEYLESS ENTRY CODE. If your rental is keyless, you will be sent an email or text message just before the check-in time of 4:00 PM.
Emergencies/ Maintenance
In the event of a problem getting in the vacation rental or if there are problems with the condition or functionality of the vacation rental, please immediately contact us
Arrival Time
Check-in is at 03:00 PM. Early arrival may be purchased and arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time.
Departure Time
Check-out is at 11:00 AM. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be purchased and arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late checkout, you may be charged a fee for each hour beyond your checkout time you are still on the property, at a minimum of one hour. If the property has not been vacated by 2:00 PM, a fee equal to the rental rate of one day may be assessed.
Cancellations
Age Requirement
We will not rent to vacationing students or anyone under 21 years of age. Reservations shall not be made by or for a minor, defined as any person under the age of twenty-one (21). Any reservation made under false pretenses will be subject to eviction and forfeiture of advance payment of rent and deposits.
Number Of Guests
Change in the number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties or gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact us for prior approval. If there is excessive noise or music, any illegal activity, or evidence of a violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
Linens & towels
Damaged/Soiled linens will be charged to the guest and by the written or electronic endorsement of this agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
Housekeeping
Your accommodations will have been cleaned before you arrive and after you depart. When you leave we request you remove garbage from the house and put it in outside garbage containers keeping garbage and recyclables separate. Please do not leave trash in the house. All food should be removed from the refrigerator and freezer. Please do not leave any sugary items as this attracts ants. If excessive trash is left behind in the home, guests will be assessed an appropriate fee associated with labor. Pretty simple. Clean up after yourself.
Smoking
Smoking is not permitted in any of our properties. If there is any tobacco smell in the rental home after your departure, you will be charged a cleaning fee of $1,000.00. You may smoke outside/on the porches. We just ask that you do not leave your butts.
Plumbing
Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.
Lost & Found
We are not responsible for lost or misplaced items. However, if notified and/or found within a reasonable time, we will be happy to ship them.
The Owners, Homeowners Association, and the Real Estate Company and/or Agent Are Not Responsible for any injury to any tenants or tenant's guests, or for loss, theft, or damage to any tenants’ or tenant's guests’ property or belongings, whether associated with the rented unit, or the common property areas.
You Agree To Notify Us Immediately if a maintenance problem develops at your vacation rental so we can have it remedied as quickly as possible. Owners and Agents reserve the right to make repairs as necessary, and to enter the vacation rental with reasonable notice, or without notice if you cannot be reached.
Wi-Fi Information
Wi-Fi information will be sent by email or text message. Guests can also call our office for the Username & Password.
Right of entry
Guest(s) agree that we reserve the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations, or improvements as we may deem appropriate.
Security & safety risks
Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. We do not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazards except citronella candles in buckets outside or supplied emergency candles in case of a power outage.
Indemnification & hold harmless
While we strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. We shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of the said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether, by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. We shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify us from and against all claims, demands, loss, liability/responsibility of any kind and character, including the cost of defense, arising out of or in any way connected with the guest(s) use of the property.